Policies

PRIVACY POLICY:
At Iron Rock Off Road, Inc., we are committed to protecting your personal information including, but not limited to your name, address, telephone, email, and credit card numbers. With respect to your privacy, we will not sell, lend, or distribute your personally identifiable information to anyone at any time. Your personal information will only be used to process your order(s) via our secure online store, in person, or by telephone. If you provide us with your email address, we will automatically add you to our company newsletter sent out about once a month. You may opt out of this email anytime and we will terminate all future emails to the provided email address. Please call or email us if you would like to be added to our email newsletter list so you can keep up to date with out newest products and promotions.

SECURITY POLICY:
Throughout the checkout process in our online store, your payment and personal information is always kept secure. We use a secure sockets layer (SSL) Thawte Security Certificate capable of 256-bit encryption combined with the strongest identity authentication standard available. This encrypts all of the personal information you provide us, making it impossible to read over the internet. Your security is of the utmost importance to Iron Rock Off Road, Inc. We assure you your information is well protected.

RETURN POLICY:
Returns are processed only with a preauthorized RMA. If you must return a product, please request an RMA through our customer service department. Items returned without prior approval and RMA will be refused. Satisfaction Guarantee returns still require an RMA and must be completed within the 45 day timeframe. All RMA's will have a 14 day expiration. If you cannot return the product within the 14 days of initial request, you must request a new RMA. Items returned with an expired RMA will be refused.

REFUND POLICY:
Refunds are processed as outlined in Iron Rock Off Road's satisfaction guarantee. Refund amounts depend on the condition of the returned product. 100% new and undamaged returns are eligible for a full refund, excluding shipping and handling. Items that are damaged or that have been installed may be subject to a prorated refund, depending on the condition, excluding shipping and handling. New items returned outside of the 45 day satisfaction guarantee time period are subject to a 15% restocking fee. All refunds will be given as credit to the same credit card used at the time of purchase. Most refunds will be issued within 24 hours receipt of the returned product, but please allow up to five business days for processing. Please call Customer Service at 952-210-7185 if you have return/refund questions.

SHIPPING POLICY:
We reserve the right to ship via DHL, UPS, FedEx, USPS or any other method we see appropriate. Transit time will be maintained. Packages are usually left at the front door if nobody is there to receive them. Delivery confirmation and/or shipping insurance available upon request for an additional fee. In stock items usually ship within one business day, but allow up to one week in rare cases. Multiple packages may arrive on different days. PLEASE CONTACT US A.S.A.P. IF EXPEDITED SHIPPING IS REQUIRED. WE WILL BE HAPPY TO ASSIST YOU WITH YOUR ORDER. Orders placed with expedited shipping must be placed by 2:00 p.m. central time to be guaranteed to ship same day. Backorders occur from time to time on both Iron Rock Off Road's manufactured parts as well as parts not manufactured by IRO. We will make every attempt to inform you of backorders as they arise, including estimated shipping dates. Estimated shipping dates are subject to change at any time. Please call Customer Service at 952-210-7185 if you have shipping/backorder questions.

INTERNATIONAL CHECKOUT SHIPPING POLICY:
We have partnered with a third party to service our international customers. At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment. Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

SHIPPING AND HANDLING COSTS:
Shipping charges are calculated on our website based on weight and dimensions to your ZIP code. Some larger orders and/or orders selected to ship expedited (faster than regular ground), may be subject to additonal shipping charges over and above what the website charges. These charges will only be applicable in cases where the calculator in our online store cannot accurately determine shipping costs. You will be notified, in the rare instance this happens, to settle the remaining freight charges. PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state (MN) orders will be charged 6.875% sales tax. Shipping costs will be deducted from the refund of any order returned that was originally purchased using a shipping discount or free shipping promotion.

WEBSITE CORRECTIONS:
Iron Rock Off Road reserves the right to cancel orders made on products that were incorrectly priced on this online store. Should this happen, IRO will notify you of the incorrect pricing and give you the option to keep the order at the correct price or cancel the order.